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frequently asked questions

We get these a lot :)

If you have a specific Q about RoseSkinCo products or your order, you’re in the right place!

Browse FAQs by category or contact us!

IPL (Intense Pulsed Light)

What is IPL? How does the RoseSkinCo handset work?

Good Q! 

IPL stands for intense pulsed light. It works similarly to laser hair removal, only it’s way easier and safe to do at home. Our IPL handsets work by emitting wavelengths that target pigment in the hair. As the light is absorbed, it turns to heat, which then kills hair growth cells. Hair grows back slower and sparser, reducing hair growth permanently overtime.

Is RoseSkinCo IPL hair removal safe? Can it cause cancer?

IPL is a popular, well-researched option for safe and effective long-term hair removal. Our IPL handsets are FDA-cleared for safe at-home use. They are also certified by FCC, CE, & RoHS. 

RoseSkinCo IPL hair removal does not cause cancer or other long-term complications caused by UV exposure. All UV rays are filtered to protect your skin.

Does using the RoseSkinCo IPL handset hurt?

Nope!Unlike other types of hair removal, IPL is basically painless – no clenching your teeth, nicking your knee, or ripping anything off. In higher settings, those with sensitive skin may experience discomfort, but sticking with a lower intensity level makes treatment very gentle.

How long will it take before I see results? Is RoseSkinCo IPL hair removal permanent?

Most customers notice a reduction of hair growth after just 3-4 uses, then complete results after 12 uses. 

Some people experience complete and total baby-soft hairlessness after around 12 uses and throw away their razors for good. Others sometimes require touch-ups beyond that, and that’s fine too! OG’s 10+ year lifespan and Lumi’s 30+ year lifespan allow you to do as many touch-ups as you like, for as long as you like.

As long as you use your RoseSkinCo IPL handset as directed, you’ll enjoy a permanent reduction of hair growth!

How often do I need to use my RoseSkinCo IPL handset?

We recommend completing IPL treatment once a week for 12 consecutive weeks. If you’d prefer, you can use it up to twice a week for faster results.

After the initial 12-week treatment period, use your IPL handset once a month for three months, or as needed. From then on, plan on using your IPL handset for touch-ups as you spot any new hair growth, typically once every 2-3 months.

How is the RoseSkinCo IPL handset powered? Will it work in my country? Plug type?

Our handsets are dual voltage (110V~240V), so they work everywhere in the world. Every RoseSkinCo IPL Handset comes with a 12V power supply with the correct plug type for your country. (e.g., USA orders receive 2 straight prongs, EU receive 2 round prongs.)

How do I clean my handset?

To clean your handset, first disconnect the device from the electricity supply. Then, wipe the device down with a clean, dry cloth and 70% alcohol. (Don’t use acetone or other abrasive fluids – they may damage your handset.) Then, use a dry cloth or paper towel to dry the device.

Never immerse your handset or any of its parts in water.

Do I have to shave before using IPL? Which other hair removal methods can I use?

Don’t toss your razors just yet! Shaving is an important step in preparing your skin for IPL treatment. Shaving takes your hair down just enough to prevent burns while leaving the root intact under the surface so your IPL handset can target it. Other forms of hair removal, such as waxing and tweezing, remove the hair root entirely, inhibiting IPL treatment. Consider using the 4D Shaver to prep your skin for IPL treatment.

That being said, if the area you’re treating is already hairless and smooth to the touch, shaving isn’t necessary.

If you’re planning on using your IPL device on your face, we recommend dermaplaning before treatment.

What is the IPL lamp made of?

The flash lamp in our handset is a Xenon Quartz Raytube, equipped with a glass filter to filter out harmful UV rays.

IPL Safety Tips

At what age can I start IPL treatment?

We recommend IPL hair removal treatment for individuals age 16 or older, as hair growth maturity typically occurs at around 16. However, certain ethnicities may see hair growth maturity at younger ages. 

Anyone under 18 years old should seek parental consent and an expert opinion from an aesthetician or dermatologist before using a RoseSkinCo IPL handset.

Do I need to wear eye protection?

Nope! No need to wear eye protection while using our handset. While IPL does use bright flashes, every handset is fitted with a sensor and will never flash unless the flash window is pressed against your skin. That being said, we recommend looking away from the light as it flashes.

Is it safe to use RoseSkinCo’s IPL handset while pregnant or breastfeeding?

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we do not recommend at-home IPL treatment while pregnant or breastfeeding.

Is it safe to do IPL over freckles or moles?

No, we do not recommend performing IPL treatment over very dark freckles or moles. However, light freckles are typically fine. If you have an area you wish to treat that has dark freckles or moles, we recommend coloring over them with a white pencil.

Is it safe to do IPL over tattoos?

No, we do not recommend performing IPL treatment over tattoos as it could result in painful burns. However, going around tattoos to treat an area is fine.

Can I use RoseSkinCo IPL before or after tanning?

If you have recently tanned, we recommend waiting 2 weeks before using your handset.

If you’re planning on tanning after IPL treatment, we recommend waiting 48 hours.

I have a skin condition – can I use the RoseSkinCo IPL handset?

Do not use the RoseSkinCo IPL handset if you experience any of the following:

  • A known skin disorder
  • A skin disease such as allergic dermatitis, eczema, etc.
  • Photosensitive epilepsy or Photosensitivity
  • Are menstruating, pregnant, or lactating
  • Very dark or sunburnt skin (please refer to the skin tone chart)
  • Broken skin, a scab or healed wound, cancer or hemangioma 
  • Any artificial aesthetic, prosthetic or plastic area

Lumi

Is this safe?

Short answer? Yep!

IPL is a popular, well-researched option for safe and effective long-term hair removal. Lumi itself is FDA-cleared, FCC, CE, and RoHS certified for safe at-home use. Also, all UV rays are filtered to protect your skin.

When will I start seeing results?

Most customers notice a reduction of hair growth after just 3-4 uses, then complete results after 12 uses.

This can vary depending on the coarseness of your hair and the area you’re treating, but you’ll notice your hair gradually grow back slower and sparser with each treatment.

Where can I use my Lumi?

Just about anywhere!

You can Lumi on your legs, arms, bikini area, face, and just about anywhere else you have unwanted body hair. 

However, we do not recommend using your IPL handset above the cheekbones or on the inner parts of the bikini area (labia minora, vagina, scrotum, or anus). 

We recommend choosing a lower intensity when treating the bikini area, inner thighs, and buttocks, as the skin is often more sensitive there.

What’s the difference between OG and Lumi?

OG and Lumi are our two best-selling at-home IPL handsets. They both offer long-term hair removal with the help of IPL technology. But Lumi offers faster results, a longer lifespan, and a more comfortable treatment experience. 

Here’s an overview of all the differences:

How strong is Lumi? What are the energy and wavelength outputs?

Lumi is powerful enough to provide long-term, permanent hair removal, but also safe enough for at-home use. 

OG has an energy output of 1.8J-5.5J/cm2 and wavelengths between 470NM-1100NM.

Are there any recurring costs? How long will my Lumi IPL handset last?

No recurring costs! Lumi is equipped with 900,000 flashes, which should last you well over 30 years if used as directed. No replacements or refills necessary.

OG

How strong is OG? What are the energy and wavelength outputs?

OG is powerful enough to provide long-term, permanent hair removal, but also safe enough for at-home use.

OG has an energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM.

Which areas of my body can I use my OG RoseSkinCo IPL handset on?

You can use your handset on just about any part of your body, including your bikini area and face. 

However, we do not recommend using your IPL handset above the cheekbones or on the inner parts of the bikini area (labia minora, vagina, scrotum, or anus). 

We recommend choosing a lower intensity when treating the bikini area, inner thighs, and buttocks as the skin is often more sensitive there.

Are there any recurring costs? How long will my OG IPL handset last?

No recurring costs! Your OG IPL is equipped with 300,000 flashes, which should last you well over 10 years if used as directed. No replacements or refills necessary.

Petal 2

What is Petal 2 made of?

Petal 2 is made of soft, naturally antibacterial silicone, which allows for a deep clean without irritating sensitive skin.

Why is Petal 2 curved?

Petal features a curved handle to make it easy and efficient to hold and use.

Is Petal 2 waterproof?

Yes, Petal 2 is waterproof. With a waterproof grade of IPX5, you can use it in the shower!

Is Petal 2 susceptible to bacteria?

Petal 2 is made of naturally antibacterial, clinical-grade silicone. This makes it up to 35x more hygienic than nylon bristle brushes.

Do I need to replace my Petal 2 head?

Nope! Petal 2 is a one-time purchase – no expensive replacement brush heads necessary.

How long will Petal 2 last on a single charge?

Petal 2’s powerful lithium-ion battery allows for up to 200 days of use on a single charge.

How does Petal 2 clean?

With over 10,000 ultrasonic pulsations per minute and circulating magnetic beads, Petal 2 penetrates deep into your pores so you can experience your deepest and most revitalizing clean ever, removing 99% of dirt, oil, makeup residue, and dead skin.

How does Petal 2 reduce lines and fight wrinkles?

Petal 2’s massaging stimulates blood circulation and boosts collagen production, leaving you with firmer skin and a naturally healthy glow.

What type of cleanser should I use?

Petal 2 works with any type of cleanser – but we’re partial to Blossom Dew Facial Cleanser! 

Is Petal 2 good for sensitive skin?

Yes! Petal 2 is gentle enough for everyday use, even for sensitive skin. If your skin is especially sensitive, we recommend brushing in light, short strokes. 

Is Petal 2 good for acne?

Yes, Petal 2 is great for treating acne-prone skin! Petal 2 cleans deep into pores, targeting underlying issues that cause acne to promote clearer, softer skin.

How often should I use Petal 2?

Use your Petal 2 once or twice a day as part of your face washing routine. Using it more often than that may cause dryness.

How does Petal 2's one-year warranty work?

Your Petal is covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement. Click here for more details.

Is Petal 2 safe for me to use?

Yes, Petal is safe and suitable for all skin types. It’s certified for safe use with FCC, CE, & RoHS certifications. 

Can I use Petal 2 if I have a skin condition?

If you have a skin condition or any medical concerns, please consult a physician before using Petal 2.

Using Petal 2 hurts - what should I do?

Cleansing with Petal should be comfortable. If you experience discomfort, discontinue use immediately and consult a physician.

Can I use Petal 2 on my eyes?

Do not use Petal 2 on your eyes. Exercise particular care when cleansing the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves.

Can I share my Petal 2?

For hygiene purposes, we do not recommend sharing your Petal 2 with anyone else.

Is Petal 2 suitable for children?

Petal 2 should only be operated by children 8 years and above. Exercise close supervision when the device is used by, on, or near children as well as those with reduced physical and mental abilities.

Can I submerge my Petal 2 in water?

Do not fully submerge Petal 2 in water. Petal 2 is waterproof enough for cleansing and washing, but may not withstand full submerging. 

My Petal 2 is damaged. Can I still use it?

Discontinue use if your Petal 2 appears damaged in aany way. Contact us here if you believe your device is malfunctioning.

Can I use Petal 2 while charging?

No, do not use Petal 2 while it is charging.

Can I use Petal 2 to remove makeup?

Petal 2 isn’t a makeup removal tool – we recommend removing all makeup before using it. Petal 2’s powerful pulsing function is designed to help your cleanser penetrate more deeply into your pores – using it with makeup on will push the makeup into your pores instead, which could cause breakouts. 

Exfoliating Glove

How should I use my Deep Exfoliating Glove?
  1. Before exfoliating, make sure to ‘steam’ your skin for at least 5 minutes. (Taking a bath or shower totally works!)

  2. Put on the glove, and dampen it, squeezing out any excess water. 

  3. Scrub your body in quick circular motions. Use long and firm strokes for best results.

  4. When you’re done, rinse your body and glove with gentle soap and water.

  5. After your shower/bath, apply a moisturizing lotion (like our Aloe Coconut Body Lotion) to your body to lock in the softness.


Repeat 1-2x/week. Replace with a new glove every 4 weeks.


Can I use the Deep Exfoliating Glove with my IPL Hair Removal Device?

Yes! The Deep Exfoliating Glove can be used by anyone who wants softer and smoother skin, but we created the exfoliating mitt specifically with IPL hair removal handset users in mind since scrubbing away dead skin cells first allows the light technology to easily target the hair follicle. For best results, exfoliate 24+ hours before IPL treatment.

Does this glove work for sensitive skin?

Yes! The Deep Exfoliating Glove is suitable for all skin types. However, overuse can cause irritation – if your skin feels raw after scrubbing, decrease the pressure or use it less often.



How often can I use it?

We recommend using it 1-2x per week and replacing the glove every 4 weeks.

Do I need to use the Deep Exfoliating Glove with soap?

Nope! Just add water.

4D Shaver

How should I use my 4D Shaver?

Lather up your skin with soap or shaving cream, press the power button to turn your 4D Shaver on, then shave as you normally would, gripping the handle as shown.

Is the 4D Shaver waterproof?

Yes, the 4D shaver is waterproof. Use it in the shower!

Does the 4D Shaver require batteries?

Nope! It’s fully rechargeable.

How long does a 4D Shaver last on a single charge?

It lasts for up to a month on a single charge.

How does the 4D Shaver work?

This electric shaver features five rotating shaving heads, for a faster shave and maximum coverage. Four rotating blades angle inward, and each head flexes and bends to glide effortlessly across your skin and around curves. It’s also cordless and rechargeable.

Does the 4D Shaver work for sensitive skin?

Yes! The 4D Shaver is gentle enough for all skin types, including sensitive skin.

Do I need to replace the blades?

Sharp blades are crucial to getting a clean shave. Depending on how often you shave, your 4D Shaver will last XX months. Order a 4D Shaver Replacement Head here.

Freya

How should I use Freya?

Remove the cap and switch the device on. For best results, make sure the surface is clean and dry (with no creams, serums, makeup, or any other topical products) before use. Then, pull back on the skin near the eyebrow and gently move the head in small circular motions.

Clean the device after each use by twisting off the tip of the pen and using the small brush to dust off any excess hair.

What body parts can I use Freya on?

Freya’s designed for small, precise hair removal. Use Freya on eyebrows, upper lip hair, nose hair, hand hair, and any other small areas with unwanted hair.

Does Freya require batteries?

Nope! Freya is cordless and fully rechargeable.

How does Freya work?

The Freya Precision Eyebrow Hair Trimmer is an electric pen tool made out of sharp stainless steel. It gives a close, precise and clean trim that minimizes skin irritation and discomfort. 

Does it work for sensitive skin?

Yes! Freya is suitable for all skin types, including sensitive skin.

Is Freya just for brows?

Nope! The Freya Eyebrow Hair Trimmer also works on upper lip hair, nose hair, and hand hair.

Riya

How should I use Riya?

Cleanse and moisturize per your usual skincare routine. Then, press the power button and gently roll Riya under your eyes, cheekbones, and jawline. (Or anywhere that could use a nice massage!) For extra cooling relief, put the detachable rose quartz head in the fridge before use.

What is Riya's roller head made of?

Riya’s roller head is made of 100% genuine rose quartz, which has been shown to improve blood circulation and overall skin tone, remove wrinkles and puffiness, eliminate toxins, and promote lymphatic drainage. 

Does Riya require batteries?

Nope! Riya is fully rechargeable. No need to worry about batteries or cords – use it for weeks on a single charge.

How does Riya work?

With genuine rose quartz and over 13,000 vibrations per minute, Riya promotes circulation, decreases puffiness, reduces the appearance of fine lines, and powerfully aids the body’s natural lymphatic drainage with regular use.

Does Riya work for sensitive skin?

Yes! Riya is suitable for all skin types, including sensitive skin. 

Is Riya travel-friendly?

Yes! Throw it in your carry-on – Riya’s small size and rechargeable batteries make it perfect for on the go.

Aloe Coco Body Lotion

What is in the Aloe Coconut Body Lotion?

🥥 Coconut Oil – Known for its moisturizing and anti-inflammatory properties, coconut oil is nature’s way to beautifully moisturized skin.

🎍 Aloe Vera – A hydrating natural ingredient that can soothe even the most damaged skin.

🌷 Rose Extract – Rose extract is an antioxidant that can help reduce redness and even provide anti-wrinkle care. 

🌰 Shea Butter – Shea butter helps absorb moisture into your skin and lock it in for longer.

Full ingredient list:


How often can I use the Aloe Coconut Body Lotion?

As often as you’d like! We recommend using the Aloe Coconut Body Lotion after every shower and IPL treatment, but feel free to use it whenever your skin could use a little extra moisture.

Does the Aloe Coconut Body Lotion work for sensitive skin?

Yes! The Aloe Coconut Body Lotion is formulated for all skin types, including dry and sensitive skin.

What’s the consistency?

Due to its aloe base, the Aloe Coconut Body Lotion has a more liquid consistency than some body butters or lotions.  

Blossom Dew

What are the ingredients?

Blossom Dew is packed with calming yet hardworking natural ingredients such as:

 

🧡 Turmeric

Turmeric increases blood flow, gives skin a healthy glow, and reduces inflammation due to acne and other skin conditions.

🌹Rose Water

Rose water is packed with antioxidants and acts as a natural astringent, soothing the skin for a refreshed, revitalized look.

🪴 Aloe

Aloe is a natural, ultra-healing skin booster, keeping your skin hydrated and calming any irritation.


Full ingredients list:




How should I use this cleanser?

After removing makeup, dispense a dime-sized amount of cleanser, add water, and cleanse your face in gentle outward circles. For best results, cleanse with Petal 2 and follow with Bloom Cream Facial Moisturizer, day and night.

How often can I use this cleanser?

Use Blossom Dew Facial Cleanser twice daily, morning and night or as often as you’d like.

Does it work for sensitive skin?

Yes! Blossom Dew Facial Cleanser is formulated for all skin types, including normal, oily, dry, combination, and sensitive skin.

I’ve tried a lot of cleansers… what makes this one different?

Some cleansers use harsh ingredients that leave the skin feeling tight, dry, and irritated. We’ve carefully formulated this facial cleanser with a blend of natural and synthetic ingredients that gently cleanse, brighten, and firm, leaving your skin feeling hydrated, glowy, and comfortable.

Bloom Cream

How to use bloom cream?

As the last step in your skincare routine, gently rub Bloom Cream Facial Moisturizer into your skin to lock moisture in & leave it feeling petal-soft. For best results, use after cleansing with Blossom Dew Facial Cleanser.

How often can I use this moiturizer?

Use Bloom Cream Facial Moisturizer twice daily, morning and night or as often as you’d like.

Does it work for sensitive skin?

Yes! Bloom Cream Facial Moisturizer is formulated for all skin types, including normal, oily, dry, combination, and sensitive skin.

I’ve tried a lot of moisturizers… what makes this one different?

Some facial creams feel hydrating and buttery in the jar… but once you put them on your face, they just feel greasy, sitting on top of the skin rather than hydrating deep within. We’ve carefully formulated this facial moisturizer with a blend of natural and synthetic ingredients that help skin retain moisture, restore its natural glowiness, and protect against sun damage and aging, leaving your skin feeling soft, hydrated, and never greasy.

Shipping

How long does shipping take?

Shipping times vary depending on your location, but most orders arrive within 5-12 business days. If your item takes over 20 business days to arrive, please contact us at info@roseskinco.com and we will confirm the status for you.

How much is shipping? Where do you ship to?

Most likely! We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

Can you tell me more about your shipping process?

We strive to dispatch all orders within 1-3 business days. All orders include tracking from dispatch to delivery.

We ship all orders in durable packaging to ensure items are not damaged during transit.

We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses. However, if you have a question about your order, contact us at info@roseskinco.com and we’ll assist as much as possible to trace missing parcels or investigate delayed packages.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. You can use this number to track your package here.

Will I pay customs?

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

Returns

How does the money back guarantee work?

It’s simple: if you’re not satisfied with your RoseSkinCo. purchase, email us and we'll let you know how to send it back, and we’ll refund you in full.

How does the one year warranty work?

All RoseSkinCo beauty tools are covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement no questions asked.

Payments

International Charging Notice

We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.

Can I pay in installments?

Depending on your region, you may be able to pay using Afterpay or Klarna.

  • Afterpay is available in the USA, Australia, Canada, New Zealand, and the United Kingdom.

  • Klarna is available for US customers.

Can I pay in installments?

Depending on your region, you may be able to pay using Afterpay or Klarna.

  • Afterpay is available in the USA, Australia, Canada, New Zealand, and the United Kingdom.

  • Klarna is available for US customers.

 

Misc.

I’d love to rep RoseSkinCo as an influencer – how do I inquire about a collab?

Awesome! Click here to apply to our influencer program.



Can I get a discount?

Sure! We’ll email you a 10% off code just for signing up for our email list here :)

I have a different question - what's the best way to contact you?

We’re here for you! Send us an email at info@roseskinco.com, or fill out our contact form here. We’ll get back to you within two business days!